Returns and withdrawal
You may withdraw from your online purchase within 14 days of receiving the goods, without giving a reason. Notify swiderskiphilatelicart@gmail.com with your order number and a clear statement of withdrawal. You may also cancel before delivery.
Send the goods back within 14 days after notifying us. Contact us by email to receive return instructions. Pack the goods securely. The customer pays the direct return postage for a change-of-mind return.
Refunds
For a full-order withdrawal, we refund the purchase price and the least expensive standard outbound delivery cost. Extra costs for a more expensive delivery option are not refunded. Refunds are made to the original payment method without undue delay and within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or evidence of return shipment, whichever occurs first.
Damaged or incorrect items
Contact swiderskiphilatelicart@gmail.com with your order number and details of the issue. We cover necessary return costs for defective or incorrectly supplied goods. Your statutory consumer rights remain unaffected.
Notice of withdrawal
You can notify us by email, telephone or post. A clear statement is sufficient; using the model below is optional.
Model withdrawal form
To: Maria dos Reis Pereira da Silva / SWIDERSKI PHILATELIC ART™; swiderskiphilatelicart@gmail.com; +358 41 366 8032.
I hereby give notice that I withdraw from my contract of sale of the following goods:
- Goods and order number:
- Ordered on / received on:
- Consumer name:
- Consumer address:
- Date:
- Consumer signature (only if this form is sent on paper):